It has been our conscious effort to keep Kotak Cards simple, relevant and transparent. Building further on these principles we welcome you to approach us through any of these channels for any feedback or experience you would like to share with us:-

 

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Call at our 24-hour Customer Contact Centre
Toll free numbers - 1800 102 6022

Mumbai
66006022		   New Delhi
66006022		   Chennai
66006022		   Kolkata
65506022		   Bangalore
66006022
Hyderabad
66006022		   Pune
65216022		   Ahmedabad
66006022		   Chandigrah
65006022		   Amritsar
65006022

 

Email Us

You may log on to your net banking profile, go to the "My Mail" tab and register your complaint. Or register your complaint through Email Us option on our website

May I Help You

 

 

 

Complaint Form download here
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For any queries / complaints please fill the

Email the complaint details to Manager Service Ops: kotakcards@kotak.com


OR


Send the Complaint Form


Please give us 5 working days to attend to your issue

Complaint Form download here
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For any grievance unresolved for more than 10 days, you may write to

Nodal Officer- Credit Cards Division

Ms. Infantia James, Kotak Mahindra Bank Ltd., Zone IV, 5th floor, Building No 21, Raheja Infiniti Park, Dindoshi, Malad (East), Mumbai , India or By E-Mail to nodalofficercards@kotak.com

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Any grievance unresolved beyond 30 days after it is addressed to the Nodal Officer, Credit Cards Division, may be escalated to the Banking Ombudsman.